2. ISH:

Layout

The premises consists of a number of rooms providing Congress facilities as well as in-house low cost accommodation all within the International Students House buildings. The rooms relevant to the London Open are shown in the table:

Management

Booking

Booking of the premises is managed by Karen Bramley (in Jan 2017) who is the Conference Manager for the Park Crescent Conference Centre (PCCC). A different department seems responsible for invoicing. She is kept informed of project progress at critical points like web page going live and there is always a meeting in early December to finalise logistics.

IT Support

This is managed by Chris Stracey. He sets up the Ethernet ports in the Portland (live game broadcast) and Nash (pro teaching and analysis) rooms, if needed.

Accommodation

All accommodation issues are managed by David Wilde who is the Deputy Front Office Manager. Players normally book accommodation by themselves, but contact the TD when there are problems. These are then relayed to David usually by email or phone when it is urgent.

Troubleshooting

Day to day operations are under the control of the duty manager. There is a rota system and staff may change daily. If there is any problem contact the ISH front desk and ask to speak to the duty manager. He or she will be paged.

Table set-up and room maintenance

ISH staff are responsible for setting up and taking down the tables and chairs. We provide them with drawings for the layout. They also lock up and tidy the rooms overnight.